Here’s how your customers want you to act
March 25th, 2010
- Just give me the facts
- Tell me the truth, and don’t use the word “honestly.” It makes me nervous
- I want an ethical Salesperson, Project Manager, Business Analyst, CEO…
- Give me a good reason why this product/service/process is perfect for me
- Don’t argue with me
- Don’t confuse me
- Don’t talk down to me
- Listen to me when I talk
- Make me feel special
- Make me laugh
- Be sincere